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Warranty Policy
1. Preface
Thank you for purchasing ATOTO car electronics products!
This Limited Warranty covers any defects in hardware or firmware under regular use during the Warranty Period. And ATOTO dealers or ATOTO authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction under regular use and maintenance.
To get help, email us at support@myatoto.com
Register Products at https://www.myatoto.com
2. Warranty services
To obtain warranty service, you need to visit https://www.myatoto.com and register your products.Total warranty period=Warranty of Certain Product + Extended Warranty. The warranty registration request should have all the required information to be approved by ATOTO Support Team;
Note:During the promotion we may offer longer warranty period. Please refer to the warranty policy in the description of the promoted products.
2.1 Product type and related warranty period
| Product Type | Warranty Period | |
|---|---|---|
| Main Products | a) Head Units; b) Head Unit with Dash Kits; c) Portable Navigation Devices; d) Car Multimedia Adapters; e) Amplifiers; f) Speakers; | 365 days from the date of purchase. |
| Accessories | a) Cameras; b) DVR; c) Dash Kits with Harness; d) Dash Kits; e) Wiring Harness & CANBus Box; f) other accessories | 6 months from the date of purchase. |
| Refurbished Products | a) Head Units; b) Head Unit with Dash Kits; c) Portable Navigation Devices; d) Car Multimedia Adapters; e) Amplifiers; f) Speakers; | Half of the regular warranty |
2.2 Free extra 6-month extended warranty for specified product type
| Product Type (Excluding Refurbished Products) | Shopping Platform | When do you register your products? | Extended Warranty Bonus |
|---|---|---|---|
| a) Head Units; b) Head Unit with Dash Kits; c) Portable Navigation Devices; d) Car Multimedia Adapters; e) Amplifiers; f) Speakers; | myatoto.com | Within 90 days(From the date of purchase) | 6-month |
| Other platforms like Amazon, eBay, etc. | Within 30 days(From the date of purchase) | 6-month |
3. Other terms and conditions
3.1. Returns and refunds
When you apply for returns or refunds, we will choose a suitable solution for you according to the actual situation.
| Main Product | a) Head Units; b) Head Unit with Dash Kits; c) Portable Navigation Devices; d) Car Multimedia Adapters; e) Amplifiers f) Speakers | Within 3 months after purchase | ①Exchange for a brand new one or offer a full refund (including shipping fee from purchase) for quality-related issues. |
| ②Only offer the product refund for non-defective products (a restocking fee of 15% is required). | |||
| 3-12 months after purchase | ①No need to wait for the returned product to be repaired, we will directly send a refurbished one of the same model (or equivalent model) as a replacement. | ||
| ②Only offer the product refund. | |||
| Accessories | a) Cameras; b) DVR; c) Dash Kits with Harness; d) Dash Kits; e) Wiring Harness & CANBus Box; f) other accessories | Within 3 months after purchase | ①For quality-related issues, no need to return the product, and we will send a new one to you. |
| ②Only offer the product refund. | |||
| 3-12 months after purchase | ①Once we receive the returned product, we will directly send a refurbished one of the same model (or equivalent model) as a replacement. You don't have to wait for it to be repaired. | ||
| ②We will calculate a partial refund from the purchase. |
3.2 Who is responsible for the cost that happens during return or repair?
a) Within the warranty period, ATOTO is responsible for the cost of receiving products from users and sending the repaired product to users.
b) Return shipping fees since purchase shall be paid by the buyer if the product has no quality issues, or is confirmed workable by our after-sales engineers.
3.3 What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
a) Conditions,malfunctions or damage not resulting from defects in hardware or firmware.
b) If the problems happen when the warranty is expired, users can still contact ATOTO online support team or ATOTO dealers or ATOTO authorized partners to resolve issues at material cost(no labor cost required if the product is sold by ATOTO directly)
c) Product requested for warranty has no associated purchasing proof/invoice/receipt,or no authorized ATOTO dealers help to confirm
d) Abuse of online third-party marketplace store policy or ATOTO warranty policy terms will be excluded from getting official warranty service from ATOTO support team
Need Help? Let Us Know
Support: support@myatoto.comPR & Influencer: marketing@myatoto.com
