Shipping policy

How long does it take to ship out products?

1 working day after ordering.

When will the package tracking information be available?

2-3 working days after ordering.

How long does it take to deliver?

3-7 working days after shipping out products. (Note: The delivery time of the pre-sale products is subject to the arrival time.)

Which countries do you ship to?

We ship to the following countries.

For areas not listed above, please contact customer support at support@myatoto.com , and we will figure out a way to deliver goods to your area. We greatly appreciate your understanding.

Is there any shipping fee?

How will my item be shipped?

We will choose the carrier we think is best for our customers to deliver products.

I ordered more than one item. Will they be delivered simultaneously?

We try to ensure that all your items arrive at your hands at the same time. Sometimes our products are not always sent together because different shipping options are available, depending on the product. Once the item has shipped, you will receive a shipping notification email.

Can the delivery address be changed after the package is shipped?

Unfortunately, we cannot make changes to shipments once products are in transit.

What do I need to do when I receive a product that is different from what I ordered?

Please contact customer support at support@myatoto.com .